Mobile Privacy Policy
Preferred Techs LLC / ServiceP respects your privacy and is committed to protecting your personal information. This Privacy Policy details how we collect, use, and safeguard personal information obtained through our technician and contractor notification system.
01. Information We Collect
When you register as a field technician, onboard onto our platform, or accept work order assignments, we may collect the following operational data:
- Full Name and contact identification.
- Mobile Phone Number designated for field dispatch.
- Work order records, project assignments, and field status submissions.
- Network timestamps and carrier delivery receipts of sent and received SMS messages.
02. How We Use Your Mobile Information
We use your mobile phone number exclusively for operational and work order fulfillment purposes, including:
- Transmitting dispatch alerts, site addresses, and appointment confirmations.
- Requesting on-site progress updates and milestone verification during active service calls.
- Direct two-way dispatch support and customer status coordination desk updates.
03. Strict Non-Sharing Clause (Carrier Compliance)
We do not sell, rent, loan, trade, lease, or transfer your mobile phone numbers or SMS consent data to any third parties for marketing or promotional purposes.
Operational Service Providers: Your data is transmitted solely to trusted operational service providers (such as telecommunications carriers and our SMS gateway provider, Twilio) strictly as needed to facilitate the technical transmission of operational text messages related to your service calls.
04. Data Security and Retention
We implement administrative, technical, and physical security measures to protect your phone number, dispatch communications, and message logs against unauthorized access, loss, or disclosure.
We retain mobile records and delivery logs only for as long as necessary to satisfy operational work order requirements, verify deliverables, resolve billing inquiries, and maintain required regulatory compliance documentation.
05. Your Rights and Contact Information
If you have questions regarding this Privacy Policy, wish to exercise rights regarding your data, or need to update your contact details, reach out directly to our central desk: